Services Australia chief executive Rebecca Skinner will retire at the end of September after a career spanning 30 years in the Australian Public Service.
Skinner will be officially stepping down on September 29th after seeing the agency through COVID and the robotdebt recovery.
The Robodebt scheme created more than half a million faulty Centrelink debts from 2016 to 2019 through ‘income averaging’, a method which has since been ruled unlawful. Debts were imposed on people which they then had to prove they didn’t owe. Skinner was able to navigate Services Australia through the tumultuous time.
Skinner also spearheaded the transition to the new myGov platform and development of the myGov app. The app was downloaded by over a million people within three months.
Government Services minister Bill Shorten said Skinner “has been instrumental in transforming the agency post-Robodebt. Under her leadership, Services Australia is becoming the customer-centred agency Australians need”.
In June 2021, Skinner was awarded the Public Service Medal for her contributions to national security policy, intelligence, business transformation, and service delivery.
Services Australia will appoint an acting chief executive until a suitable replacement is found.
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